All-in-One Call Center Software to Track, Monitor & Optimize Calls.
From Sentiment Analysis, Live call tracking to Post-call analysis, uncover Agent performance, Detect quality gaps, and Drive customer satisfaction — all in one dashboard.
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Why CallMetrik?
90%
Faster Agent Training-
Train agents in each Call
80%
QA Time Saved-
Faster Evaluations and Less Quality Analytics
100%
Compliance Adherence-
Reduced Legal Risks & Proactive Mitigation
95%
Average Agent Score-
Better Call Outcomes & Agent Performance
Trusted By
What happens in Sales Teams & BPOs?
1
Manual Micromanagement
X
Manager micromanages Teammates
X
Audits every call manually
X
Time wasted in auditing each & every call
2
Problems in Agent Training
X
Manually trains the agents.
X
Cannot Analyze tone of Customer & Agent.
X
Cannot Analyze Customer Intent
X
Cannot summarize the calls.
X
Cannot identify Key Topics discussed.
X
Cannot identify where the call went wrong.
3
Problems in Agent Training
X
Cannot identify where the call went wrong.
X
No Agent level performance reports.
X
Cannot track Daily & Monthly reports.
X
No recommendations for each calls.
X
Cannot identify where the call went wrong.
That’s where CallMetrik comes!
1
Eliminates Micromanagement.
Manager does not need micromanage.
AI Audits each and every call.
No time wasted in Call Audits.
2
Seamless AI-powered Agent Training
AI automatically trains the agents.
AI analyzes tone of Customer & Agent.
AI analyzes Customer Intent.
Auto summarize and transcribe calls.
Auto identifies Key Topics discussed.
3
AI-powered Insights, Recommendations & Reports
Exactly identifies where the call went wrong.
Agent level performance reports.
Daily, Weekly, Monthly reports & Custom Dashboards.
No recommendations for each calls.
Cannot identify where the call went wrong.
3
Improved Sales, Agent Performance & Customer Experience
Seamless In-detail and On-point Tracking, Analytics, Reporting
All Call Insights in One Dashboard
Sentiment Analysis
Scorecard
Agent Feedback
Customer Intent
Deep Dive into Each & Every call
Topics discussed
Call Transcription
Keywords
Call Summary
Some Pro Features for you!
Call Sentiment Analysis
Understand the Sentiment of Each Lead, Customer & Prospect with Call Sentiment Analysis
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AI Audio Processing
Built-in capabilities for Audio Transcription, Summarization, Key Topics, Keywords
Call Transcription
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Call Summary
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Key Topics
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Keywords
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Call Quality scoring
Analyze Call Quality through Call Grading Systems & Benchmarks
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